When A Drip Becomes a Flood – Lessons Learned From Target’s First Large-Scale Business Continuity Activation

Early one Sunday morning, a water line failed in a Target headquarters location. By the time the tide was turned, three floors had to be closed, affecting approximately 1,200 employees — some for as long as eight weeks. Attendees will hear about the key actions taken by the corporation to minimize damage; which business partners — both internal and external — were vital during the recovery process; how the team’s scope of responsibility rapidly grew throughout the event; and how work-from-home capabilities both dictated the success of this event and will change our planning process going forward.